FAQ
FAQ
When will my order ship?
Individual Coffee Orders
Many coffees we offer have a limited set of days during the week on which they roast.
Those item’s product pages will indicate either
- the next day that particular coffee will ship
- or an estimated number of days past ordering that the item will ship
Otherwise, for those coffees with a M-F roast schedule, you can expect orders placed via our online shop will roast and ship:
- the next day if ordered by 1:30 PM PST
- two days later if ordered after 1:30 PM PST
- the forthcoming Monday if ordered between 1:30 PM PST Thursday and 1:30 PM PST Sunday
Coffee Subscriptions
You can always view the exact roast and ship date on your subscription by heading to the Subscriptions section of your account dashboard.
If you are a new subscriber or have started a trial, welcome! Your first order was created when you signed up and will roast and ship in 1 to 2 business days.
Merchandise
Brewing equipment and merchandise orders will take 1-2 business days to process. From there your order will ship with FedEx Home Delivery or USPS Ground, both of which estimate 1-7 business days for shipping.