Illustrated Airplane

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FAQ

FAQ

When will my order ship?

Individual Coffee Orders

Many coffees we offer have a limited set of days during the week on which they roast. 

Those item’s product pages will indicate either

  • the next day that particular coffee will ship
  • or an estimated number of days past ordering that the item will ship

Otherwise, for those coffees with a M-F roast schedule, you can expect orders placed via our online shop will roast and ship:

  • the next day if ordered by 1:30 PM PST
  • two days later if ordered after 1:30 PM PST
  • the forthcoming Monday if ordered between 1:30 PM PST Thursday and 1:30 PM PST Sunday


Coffee Subscriptions 

You can always view the exact roast and ship date on your subscription by heading to the Subscriptions section of your account dashboard.

If you are a new subscriber or have started a trial, welcome! Your first order was created when you signed up and will roast and ship in 1 to 2 business days.


Merchandise

Brewing equipment and merchandise orders will take 1-2 business days to process. From there your order will ship with FedEx Home Delivery or USPS Ground, both of which estimate 1-7 business days for shipping. 


Last Updated Nov. 17, 2020